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ACS Patrol™ Through Patrol™ ACS will provide the following services, for a pre-paid block of hours or time and material rates. Pre-paid blocks of hours costs less than time and material. Ask about ACS Patrol™ and learn more. Onsite end user support Online Self-Serve Ticket Generation End User Helpdesk On-Site Patch Management Antivirus monitoring on workstations Basic workstation monitoring (availability, disk, memory) Hourly billing for all Workstation Support Time (T&M or Block) Hourly billing for all End-User Support (T&M or Block) BACKUP Identification of Essential Data SECURITY Antivirus updates on servers Antivirus monitoring on servers OTHER SERVICES Monthly/Quarterly Network Health Review Projects, integration & hardware Hardware – Physical (Conducted Semi-Annually or As Needed) Performed onsite Clean utilizing canned air Ensure all connections are securely connected Clear any unused cables Check hardware LED indicators Warranty check Server BIOS/firmware review/upgrades HW Management Software Review Workstation Maintenance Tasks Hardware – Physical Clean utilizing canned air Ensure all connections are securely connected Clear any unused cables Check hardware LED indicators Warranty check Server BIOS/firmware review/upgrades Software – Operating System Check Event Logs (System) Review for Critical Errors and Log Review for Warnings and Log Document corrective actions Check Page File Configuration 2 x Size of physical memory Initial and maximum size the same Execute Microsoft Updates Device Manager Review Service Check Ensure all servers set to automatic are running Run Belarc Enable Remote Desktop Verify/Update Site Config Workstation Section Update Drivers Software – Applications Check Event Logs (Application) Review for Critical Errors and Log Review for Warnings and Log Document corrective actions Antivirus Review Subscription Validation Review Scan History Ensure running successfully Document any Client Errors/Viruses Backup Solution Ensure critical files are stored or synchronized with server Performance/System Tuning Review Performance Monitor CPU Utilization Pages/Sec Disk Queuing Task Manager Page File Usage Network Utilization Process Review Disk Management Disk Defragmentation Chkdsk ⁄f Remove temporary Internet files Security Checks Check Event Logs (Security) Review for Critical Errors and Log Review for Warnings and Log Document corrective actions Run MBSA Report Local Admin Groups Check Change Local Administrator Password Rename Accounts Present to Customer Ensure Windows Firewall is enabled Remote desktop exception is allowed Spyware Scan Install/Update/Run Ewido Install/Update/Run Adaware Install/Update/Run Spybot Install/Update/Run Windows Defender Device Maintenance Tasks: Warranty Check Device Log Review Physical cleaning Connection Review/Secure Usage Report Generation Firmware/Software updates Health Analysis

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