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Desktop Support
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ACS Desktop Support provides clients with friendly and responsive service delivered
by experienced – not junior technicians. ACS deploys an industry-leading
ticketing tool, complete
with client access. ACS Desktop Support services offerings include remote troubleshooting
and after-hours emergency support. And perhaps best of all, we offer a fixed price
for our Desktop Support services, so you can reliably project your costs and your
savings.
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Many small and medium-sized businesses can benefit from Desktop support from ACS.
Common realities that suggest that companies should seriously consider Desktop support
from ACS include:
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- User dissatisfaction with current desktop support service
levels
- Limited existing resource bandwidth
- Off-hour staffing challenges
- Resourcing costs that are continuing to grow without the benefit
of increased efficiencies
- Inexperience of current resources
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ACS provides a number of alternative resourcing plans to our clients for Desktop
Support. Whether it is a dedicated team of on-site and off-site resources, in just
the right quantity and with just the right talents and skill sets, a “proactive”
staffing solution, or a “reactive” staffing plan, our Desktop Support offering can
be tailored to fit our clients’ requirements.
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For more information about ACS Desktop support, please
Contact Us
today!
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